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geroherovs

Posts:6
I topped up on Monday night it said top up complete didn't receive gems in game reported the problem been a day and still haven't seen any gems how long do I have to wait?
2021-06-30 21:08:41
TraS1mple, Nahu3l like this
viper9


Posts:8745

viper9 - SMod # 1
Wait for admin to help you. Usually it takes two working days for top up problem to get solved.
2021-06-30 21:30:29
geroherovs like this
geroherovs


Posts:6

Yes sir its been a day so far I did everything right guess time to be patient
2021-06-30 21:31:25
geroherovs


Posts:6

Originally posted by viper9
Wait for admin to help you. Usually it takes two working days for top up problem to get solved.
Its been 2 business days haven't gotten any message and gems still aren't on my account
2021-07-01 21:07:30
viper9


Posts:8745

viper9 - SMod # 4
Originally posted by geroherovs
Its been 2 business days haven't gotten any message and gems still aren't on my account
Maybe they didn't see your report. Report again via ambulance icon.
2021-07-01 21:19:12
geroherovs


Posts:6

Originally posted by viper9
Maybe they didn't see your report. Report again via ambulance icon.
I reported it 4 times they had to see it
2021-07-01 21:19:59
geroherovs


Posts:6

Originally posted by viper9
Maybe they didn't see your report. Report again via ambulance icon.
the scratch card number is the pin right?
2021-07-01 21:20:55
viper9


Posts:8745

viper9 - SMod # 7
Originally posted by geroherovs
the scratch card number is the pin right?
Scratch card number is your razer gold card number=10 digits . Try to make a new report this time select the method you used for top up and select the right game then fill up the right info complete verification then click submit.
2021-07-01 21:27:32
Mayhemc


Posts:65

I still don't understand why they have to take 2 whole days
2021-07-01 22:26:59
khings


Posts:28

Just like me, I've done top up gold on avatarHD via coda but I use username id not inname game but gold doesn't come in and my credit has been deducted from purchases.
2021-07-02 06:06:27
viper9


Posts:8745

viper9 - SMod # 10
Originally posted by khings
Just like me, I've done top up gold on avatarHD via coda but I use username id not inname game but gold doesn't come in and my credit has been deducted from purchases.
You should use character name for avatarhd. Report your top up problem via ambulance icon
http://world.teamobi.com/community/app/index.php?for=event&do=help&step=2
2021-07-02 11:50:12
iandy78


Posts:1

If i top up on coda it's always have a problem when i top up on mol gem have no problem unlike in coda si many problems
2021-09-01 12:21:27