Wait for admin to help you. Usually it takes two working days for top up problem to get solved.

Yes sir its been a day so far I did everything right guess time to be patient

Its been 2 business days haven't gotten any message and gems still aren't on my account

Maybe they didn't see your report. Report again via ambulance icon.

I reported it 4 times they had to see it

the scratch card number is the pin right?

Scratch card number is your razer gold card number=10 digits . Try to make a new report this time select the method you used for top up and select the right game then fill up the right info complete verification then click submit.

I still don't understand why they have to take 2 whole days

Just like me, I've done top up gold on avatarHD via coda but I use username id not inname game but gold doesn't come in and my credit has been deducted from purchases.

You should use character name for avatarhd. Report your top up problem via ambulance icon
http://world.teamobi.com/community/app/index.php?for=event&do=help&step=2

If i top up on coda it's always have a problem when i top up on mol gem have no problem unlike in coda si many problems